Frequently Asked Questions
Everything you need to know about your DC Shoes order and gear.
How do I determine the correct size for my DC shoes?
We provide a comprehensive size guide on each product page. Since skate shoes often feature extra padding for protection, we recommend measuring your foot in centimeters and comparing it to our chart for the most accurate fit.
What is your return policy for footwear and apparel?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure that shoe boxes are not used as shipping containers and that all tags remain attached to apparel.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your skate gear or snow apparel sooner.
Are DC shoes covered under a warranty?
Yes, we offer a limited warranty against manufacturing defects for a period of 90 days from the date of purchase. This does not cover normal wear and tear from skating or environmental damage.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your package's progress.